Professional Beauty Systems

THE COMPANY

Professional Beauty Systems began in 1984 and through a combination of talent and hard work the company is now a multi-site operation employing more than 200 people. They have a wealth of industry experience and a proven record of supplying quality hair and beauty products worldwide.

 THE ISSUE

The company had 18 print devices within 2 sites in Inchinnan.

  • There was 6 different manufacturers and 11 different models all requiring different sets of ink to be ordered.
  • There is also the issue of a completely different user experience depending on the device used.
  • The two A3 devices had service contracts in place but there was no maintenance provision for the remaining 16 devices should they break down.
  • Currently users can print without any restriction, there is no policy in place for duplex or colour printing.
  • During the audit it was observed that some users are having to waste time going to other departments to use basic functions as they are not available on their closest machine.
  • Users were finding the devices very slow, especially when scanning and paper jams were common.

THE SOLUTION

After performing a thorough Print Audit Document Data Group provided the following: –

  • A unified fleet of UTAX devices all with the same user interface
  • Each department has a device to meet their needs. There is no time wasting going to other departments to use basic features such as scanning facilities or colour printing.
  • The devices have powerful scanning facilities: 270-page capacity and single pass duplex scanning feeders to all A3 devices.
  • All devices are now on a maintenance contract. Log an issue with DDG support and it’s our responsibility to get it back up and running. Our current fix time is an average of 2.4 hours.
  • Consumables were ordered on an ad hoc basis and with so many different devices this was a time-consuming task. With DDG all devices will be monitored and when toner has less than 20% capacity DDG will automatically raise an order with our supplier and send out to the correct location with details of the device it is for.
  • DDG have introduced a Print Management strategy to include secure print release whereby users enter a pin code to release prints, colour printing restrictions per user and automated reports sent to management on a monthly basis.

“We are on target to save £17,000″

Finance Director Stephen McLaughlin said:

 “The attention to detail throughout the audit process was very impressive. DDG took the time to understand our current print fleet and recommend changes which will clearly improve our business. We are on target to save £17,000 over the next 5 years by bringing in an expert to reassess our print devices.”