Thistle Credit Union

THE COMPANY

Thistle Credit Union was founded in 1991, a financial cooperative owned by its members. It is a not-for-profit organisation which offers a savings and low cost loans service to its members.

THE ISSUE

Thistle Credit Union were using an alternative Document Management System for the storage of documents, but they felt it had too many limitations and was not embraced by the staff using it. The system lacked functionality and was sluggish to work with.
In addition, as they began their vision to acquire other Credit Unions, they wanted to invest in a centralised system that could be easily expanded to other branches by utilising cloud storage and a very user-friendly front end.

THE SOLUTION

Through collaboration with Document Data Group, Thistle Credit Union successfully implemented a Document Management System, effectively resolving the issues they previously faced.

Thistle Credit Union now have a secure, encrypted area within the system for each member where pay in slips, withdrawal, correspondence, and personal information can be held.

Members can effortlessly deposit or withdraw funds by completing “pay in” or “withdrawal” slips, which are promptly scanned into their respective files using conveniently located scanners at each front desk area.

The new system provides secure GDPR compliant storage, safeguarding the confidentiality and integrity of members personal information. Now using a centralised system, the ability to retrieve information from across the group allows for more efficient auditing.

This solution positions Thistle Credit Union for sustained success and growth in their industry.

 

“The whole team are first class.”

 

Jim Lannigan, Thistle Credit Union said:

“We began our journey with DDG 2 years ago when they supplied the photocopiers and printers for our office in Blantyre and now, we are delighted to be utilising their Document Management Solution.

Their service is brilliant, we have had no issues. Installation of the kit and software has been seamless, and we haven’t needed to call them out as the machines are high quality and reliable.

We have since open another three offices and DDG have been with us every step of the way to implement both the new printing equipment and software in these locations.

The whole team are first class, keep up the good work guys.”