T F Reid & Donaldson

THE COMPANY

T F Reid & Donaldson are one of the oldest legal practices in Paisley. The company offer a wide range of legal services from domestic and commercial conveyancing, to private client and family law.

THE ISSUE

Due to the nature of the business, T F Reid & Donaldson are required to maintain a large amount of paperwork. Some of this is stored within the office but most at an offsite storage facility. The offsite storage is costly, and much time is taken to pack and organise files for collection. In addition, if documents from a case need to be revisited then time is taken arranging recovery and waiting for delivery.

THE SOLUTION

Document Data Group introduced a Document Management System whereby all paperwork is scanned in, stored electronically onsite and can be retrieved via a quick key field search. This modern technology frees up the time of the paralegals who were organising the offsite storage and reduces the costs associated with this.  A key feature of the system is its ability to encrypt data on entry therefore protecting the personal information of clients in line with the General Data Protection Regulation.

“We can spend more time with clients”

Solicitor Kirsten Ogg said:

 “ In this day and age being able to store documents electronically and have access to them at the touch of a button has had a positive impact on the productivity of our business. The paralegal team no longer have to spend time packing boxes or seeking retrieval of information allowing us to spend more time looking after our clients. In addition the cost of offsite storage was continually increasing and we now have a solution to this. The whole process with Document Data Group from start to finish has been well managed and we would not hesitate to recommend their services to other law firms.”