Rowan Glen

THE COMPANY

Rowan Glen is a Scottish dairy manufacturer known for producing a range of yoghurts from their factory in Newton Stewart.

THE ISSUE

Rowan Glen boasts a prestigious and continually growing clientele including major supermarket chains Asda, Aldi, Lidl, Sainsburys and Spar who require information to be provided promptly during the audit process.

They are required to complete numerous forms recording information at varying intervals – some every 15 minutes, others hourly and many daily, weekly and monthly which could easily amount to 100 document entries per day. These are all paper forms filled in manually and then archived. This made the Audit process rather stressful and time consuming as retrieval of paper documents takes time.

THE SOLUTION

Following an extensive consultation process and hands on demonstrations utilising Rowan Glen’s own data, Document Data Group implemented a Document Management System that has transformed the way the company hold information.

Previously paper based forms have been transitioned into electronic formats with Rowan Glen now completing them efficiently using tablets. All the data is time and date stamped, stored in the Document Management System and during the Audit process information can literally be found at the click of a button.

By adopting this system Rowan Glen have improved efficiency within the business and demonstrated commitment to their customers.

Julie Baxter, Technical & Quality Manager said:

“Food safety and quality are of the utmost importance to us here at Rowan Glen and it is important that we have an efficient and reliable document management system in place to evidence our due diligence. Our team operate in a fast-paced environment, so it is also important that the system is user friendly. We have found the Therefore system fits the bill. The team at DDG have been a great support to us throughout the transition to electronic data storage. This at times was challenging due to the bespoke nature of the information we gather but DDG have been excellent. Many thanks to Document Data Group, we look forward to a lasting relationship as we grow our business.