THE COMPANY
QTS Group is one of the UK’s leading rail contractors, providing specialist services in rail engineering, infrastructure, electrification, design and training.
THE ISSUE
QTS had a fleet of Konica devices and there were issues sourcing toner and parts. The company cannot afford to have downtime on devices, and this was happening more and more due to these supply issues. The devices also had low functionality and being a fast pace and innovative company, QTS were looking for improvements in this area.
THE SOLUTION
Document Data Group installed a fleet of environmentally friendly UTAX devices across the UK for QTS and regardless of the model, they all have the same user interface for ease of use.
All machines have device monitoring software as standard which monitors all toner levels, meter readings and notifies us of any error codes. This allows us to keep downtime to a minimum as we can resolve issues remotely.
In addition, we offer a toner recycling service which is of great benefit to QTS. The devices themselves being environmentally friendly and the ability to recycle the empty toner cartridges helps them towards environmental compliance.
“The service Document Data Group provides QTS is faultless”
IT & Communications Manager, David Hogg
“The service Document Data Group provides QTS is faultless. We have copiers all over the UK which are monitored under our managed service. Replacement toner cartridges are sent out automatically and on time, and any service required on devices is arranged and promptly carried out as required.
Our entire print fleet is managed by Document Data Group, freeing up valuable resource. I have no hesitation in recommending them to any company.”
