Jones Whyte are a full-service law firm based in Glasgow. They offer expert advice on Personal Injury Claims, Medical Negligence Claims, Group Actions, Property & Conveyancing, Family Law, Business Services, Immigration Law, Wills, Trusts & Estates and Probate & Executory Services.
Jones Whyte print over 1.5 million documents per year, that’s around 5000 per working day. The ability to print is a critical business process and downtime on printers/photocopiers causes issues. Unfortunately, the service level provided by their previous supplier was not where it needed to be for this level of printing. Having to wait hours and sometimes days for machines to be back online caused stress to the business.
Document Data Group provided a fleet of UTAX devices with monitoring software embedded on each device. This software allows us to resolve many issues remotely.
We have a member of the service team on the helpdesk every day as a first point of contact and statistics show 60% of helpdesk calls are now resolved remotely. In addition, where a site visit is required, we have a large team of engineers ready to support our customers.
Through our investment within the Service Department, we have been able to provide Jones Whyte with a level of service that meets their needs. Over the last 12-month period Jones Whyte have experienced a phenomenal fix rate of 36 minutes from Document Data Group.
Kerry Bragg, Facilities Manager said:
“Document Data’s commitment to quality and reliability has greatly enhanced our operations. The seamless integration of their printers into our workflow has not only improved efficiency but also elevated the overall printing experience for our company. Document Data truly exemplifies excellence in the printing industry.”