THE COMPANY
Clear Sky Financial are an experienced mortgage/commercial finance company based in Motherwell offering advice to help with both personal and business finances.
THE ISSUE
The business relies heavily on technology to run day to day operations and ensuring client information is kept safe and secure is paramount. However, they were growing increasingly dissatisfied with their existing IT provider.
Service levels had dropped significantly – support tickets could take days to receive even an initial response, and resolution often took much longer. This left the business without critical IT support.
THE SOLUTION
Here at Document Data Group, we understand that IT is the backbone of every company and therefore service is key.
Our support team aim to respond to new tickets within one hour of receipt, reassuring our clients that their issue is being taken seriously and ensuring we can start working on a resolution quickly
In addition, our office is only 10 mins away from Clear Sky Financial providing extra peace of mind that should an onsite visit be required we can be there promptly.
Sales, Office & Compliance Manager Shona Miller said:
“We were really struggling with our IT firm, as they had been taken over by another company and were taking weeks to resolve what we considered to be pretty small issues. Document Data have been a breath of fresh air. Usually, when we raise a ticket, it is picked up straight away or very soon afterwards and resolved. Nothing is too much hassle for them, and their customer service has always been outstanding. A great team to work with and we are blessed to have found them.”
