Ayrshire Eye Clinic

THE COMPANY

Ayrshire Eye Clinic is the first and only independent private eye clinic in Scotland. They are approved and regulated by Healthcare Improvement Scotland and have been providing eye care and eye surgery for over 10 years.

THE ISSUE

Ayrshire Eye Clinic were using an inkjet printer purchased from a high street store and constantly having to change the ink cartridges. They had voiced their concerns about the growing costs to a fellow Ayrshire business who recommended getting in touch with us.

THE SOLUTION

We provided Ayrshire Eye Clinic with a UTAX A4 device more suitable to their needs. The machine is more cost effective, and toner is sent automatically when the levels are low. All the customer needs to worry about is adding paper. In addition, as the company grows this device will still be able to support their needs.

Fast forward 3 years, Ayrshire Eye Clinic sought to reassess their IT Support contract. Fiona felt areas of service from her current supplier could be improved and having to pay call out charges for onsite visits was excessive. Having experienced our high service level firsthand with the printer solution, Ayrshire Eye Clinic entrusted us to undertake an IT Audit.

We are delighted to be the IT Partner of Ayrshire Eye Clinic offering transparent pricing structures devoid of hidden charges, ensuring peace of mind.

 

Practice Manager, Fiona Conkie said:

“The service from Document Data Group has been excellent so far.  If I’ve ever needed to contact them for support, it is provided in a timely and friendly manner.  Any engineers that have attended the clinic have always been polite and work around our needs.  I would absolutely recommend their services.”